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Nurse Appreciation Week 2020

posted by TrueNorth Employee Benefits on Tuesday, May 12, 2020

Nurses Week - Denise Kaestner​

Employee Spotlight: TrueNorth's Senior Clinical Management Specialist, Denise Kaestner, RN, CMPE

My medical career began in the mid-1980’s as a Certified Medical Assistant then over the course of my career, I advanced to a registered nurse to eventually become a certified medical practice executive.  So, yikes, 35 years!

From a young age, I was intrigued to learn more about the science of medicine in relation to human anatomy, physiology, microbiology and the like. Looking back, our school nurse provided health career classes that solidified my interest.

Over the course of my career, I’ve learned that with any patient or family interaction, it’s so important to offer expertise and deliver it with respect, professionalism and maturity. Charles Dickens sums the role of a nurse up quite nicely: “have a heart that never hardens, a temper that never tires, a touch that never hurts.”

Today, I leverage my experience as an RN and Certified Medical Practice Executive (CMPE) as the Senior Claims Management Specialist for TrueNorth Companies. My CMPE designation gives credence to my experience with the billing and coding aspects of medical and pharmacy benefits and helps me serve as a medical liaison between the client and medical professionals, helping our clients conduct medical and pharmacy claim reviews, identify care options, ensure wellness program alignment and navigate savings and strategies regarding medical and pharmacy expenses. 

This International Nurses Day, we recognize nurses throughout the world and salute your dedication and commitment to both your patients and profession. We are so grateful for your service.


To understand your organization’s healthcare investment, you must first understand the needs of your workforce.

We believe you deserve more than a standard health benefits plan. Using TrueNorth’s Clinical Compass, you can consult with a medical professional and benefit from their unique insight offers you tools and resources to analyze your company’s healthcare behaviors, create a custom plan of action and educate your employees. 

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About Author

TrueNorth offers businesses of every size comprehensive solutions to meet their business needs and those of their employees.  If you are in need of business solutions and are looking for ways to protect and maximize your workforce, look to TrueNorth. Our Employee Benefits Division can assist you in providing for the well-being of both you and your staff. Call us today at 1-800-798-4080.

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