J.B. Hunt automates 90 percent of IC workflows with OverDrive

J.B. Hunt turned to OverDrive to overhaul its fragmented onboarding process and manage a fleet of more than 1,100 independent contractors. By digitizing high-volume workflows and automating compliance-sensitive tasks, the platform helped the company reduce risk, reclaim internal bandwidth and scale operations without adding complexity.

Challenge

As J.B. Hunt expanded its asset-light model, its independent contractor onboarding process struggled to keep pace. A mix of paper contracts, digital applications and disconnected systems created inefficiencies that slowed operations and introduced risk. The company needed a scalable solution to address:

• Compliance risks from inconsistent data
• Labor-intensive workflows that drained internal resources
• Limited visibility into enrollment and deductions
• A fragmented contractor experience that didn’t align with J.B. Hunt’s operational standards

To support growth and maintain its reputation for excellence, J.B. Hunt needed a scalable, automated solution that could bring clarity, speed and consistency to its IC program.

Solution

To address its fragmented onboarding process, J.B. Hunt implemented OverDrive. The transition marked a shift from manual, error-prone workflows to a streamlined, data-driven system that could scale with the company’s growth.

OverDrive automated 90 percent of J.B. Hunt’s manual inputs, transforming how the company handled high-volume contractor operations:

• Digitized 1,100+ independent contractor agreements, eliminating paper-based bottlenecks
• Managed 28,000+ insurance elections and 150,000+ non-insurance transactions annually
• Synced data across systems in real time, ensuring consistency across platforms
• Automated coverage termination and deduction removal upon IC or unit deactivation, reducing compliance risk
• Sent cancellation notices to insurance carriers and other parties for accurate recordkeeping
• Delivered a streamlined, secure portal that gives insurance partners real-time access to certificates, deduction schedules and essential documents.
• Prepopulated forms to accelerate onboarding and reduce administrative burden

OverDrive also streamlined the settlement deduction process by importing enrollment data directly into J.B. Hunt’s system. This gave both the company and its contractors instant access to certificates of insurance, deduction schedules and other important documents.

Results

OverDrive delivered measurable business value. By automating core workflows and centralizing contractor data, J.B. Hunt gained the ability to scale its independent contractor program without increasing administrative overhead. The platform supported broader business goals by optimizing resources, strengthening compliance posture and enhancing the contractor experience in ways that support long-term growth.

Conclusion

Strategic advantage

• Enhanced contractor experience through digitized workflows and real-time access
• Introduced safety programs with financial incentives, including insurance discounts for contractors who complete voluntary training videos
• Strengthened relationships with insurance providers through accurate, real-time data
• Increased visibility and confidence in coverage
• Supported contractor engagement and retention through education and incentive programs

“OverDrive was able to provide tremendous relief for our IC onboarding team and ensure we were compliant during the enrollment and ongoing management of J.B. Hunt’s various IC insurance and noninsurance programs. Our team is now freed up to continue focusing on growth and engage with the ICs in areas that are of higher impact for J.B. Hunt.” — Eric McConnell, Vice President of Risk Management, J.B. Hunt, Inc.