TrueNorth Privacy Policy Notice

Purpose of this Notice

TrueNorth is committed to protecting the privacy and security of its customers’ personal information.  Federal law (Title V of the Gramm-Leach-Bliley Act (GLBA)) requires us to tell you how we collect, use, share and protect your non-public personal information.  In compliance with the GLBA, we are providing you with this Privacy Policy Notice that includes notification of your right to prevent us from sharing non-public personal information about you with non-affiliated third parties for any purpose not specifically authorized by law.  Your right to prevent us from sharing non-public personal information about you with non-affiliated third parties for a purpose that is not specifically authorized by law is called your right to “Opt Out.” 

Please note: The Wealth Management operations of TrueNorth Companies are not subject to this Privacy Policy. Rather, advisors in Wealth Management operations use and disclose customers’ personal information consistent with the privacy policy of the broker/dealer with which they are associated. The broker/dealer’s privacy policy can be located at www.tnwealth.com.

Categories of Information We May Collect and How We Collect It

We may collect information directly from you and from other sources to provide the products and services you have requested, to service your policy and to determine your eligibility for other products and services. We may collect the following categories of information about you from the following sources: 

  • Information we receive from you on applications, or other forms and other oral, written or electronic communications, such as your name, address, Social Security number, assets, income and medical information; 
  • Information about your transactions with us or others, such as transaction history, policy coverage, premiums, payment history and claims history;
  • Information we receive from third parties, including consumer reporting agencies and persons providing services in connection with your transactions, such as credit reports, driving records and medical claims;
  • Information collected from our Internet websites, such as information you provide to us and information necessary to manage your online session with us; and
  • Information we obtain from health care providers about your past and current health condition. 

Disclosure of Information to Third Parties

We do not disclose information about you to third parties, except as required or permitted by law. For example, in the course of our general business practices, we may disclose information contained in applications and other forms we collect, as previously described, to the following types of third parties for the reasons described:

  • To a third party to perform a business, professional or insurance function for us;
  • To an insurance company, agent, insurance support organization or self-insurer to detect or prevent fraud, criminal activity or misrepresentation in connection with an insurance transaction;
  • To an insurance company, agent or insurance support organization to perform a function in connection with an insurance transaction involving you;
  • To a medical care provider to verify coverage or benefits;
  • To an insurance regulatory authority, law enforcement or other governmental authority to prevent or prosecute fraud, or if we believe you have conducted illegal activities; and
  • To a group policyholder for the purpose of reporting claims experience.

In addition, where permitted by law, we may disclose the information we collect about you, as previously described, to other companies that perform marketing services on our behalf and to companies with which we have joint marketing agreements.

Disclosure of Medical Information

We will not use or share personally identifiable medical information with our affiliates or with third parties except for the purpose of underwriting or administering your insurance account, policy or claim, and as otherwise required or permitted by law, such as disclosures to insurance regulatory authorities or in response to a subpoena. We do not use or share personally identifiable medical information for marketing purposes.

Notification of Your Right to Opt Out of Certain Disclosures

If you prefer that we not disclose non-public personal information about you to non-affiliated third parties, you may opt-out of those disclosures; that is, you may direct us not to make those disclosures (other than those disclosures that are expressly permitted by law).  

If you wish to opt out of such disclosures to non-affiliated third parties, you may call us at (319) 364-5193 or (800) 798-4080.  We will provide you with a required signatory form. Unless you elect otherwise, your opt-out will pertain to all of the accounts we have on record for you.

Please note: If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. If a time comes when you are no longer our customer, we will continue to share your information as described in this notice and pursuant to our record retention practices. However, you can contact us at any time to limit our sharing.

Our Security Procedures 

We maintain physical, electronic and procedural safeguards that comply with federal guidelines to safeguard customer information. Our employees are bound by confidentiality agreements and policies to access customer information only for legitimate business purposes and to keep information about you confidential.

Other Privacy Protections

You may have other privacy protections under some state laws. We will comply with applicable state laws as to information about you. For example, certain state laws may require us to provide you with an additional notice.

If your address is in California, New Mexico or North Dakota, you will be treated as if you opted out of joint marketing arrangements.

If your address is in Vermont, you will be treated as if you opted out of sharing of information among all TrueNorth Companies and opted out of joint marketing arrangements.

Maine residents: You have the right to know the reasons for an adverse underwriting decision. Previous adverse underwriting decisions may not be used as the basis for subsequent underwriting decisions unless the carrier makes an independent evaluation of the underlying facts. You also have the right, with very narrow exceptions, not to be subjected to pretext interviews.    

Insurance Providers

Please be advised that the insurance companies that issue your policies may have personal information about you. Our Notice does not govern their use of information about you. You should review the privacy notices of your insurance providers to understand how they collect, use and disclose information.     

Reservation of the Right to Disclose Information in Unforeseen Circumstances

In connection with the potential sale or transfer of its interests, TrueNorth Companies  reserves the right to sell or transfer your information (including but not limited to your name, address, age, sex, zip code, state and country of residency and other information that you provide through other communications) to a third party entity that (1) concentrates its business in a similar practice or service; (2) agrees to be TrueNorth Companies’ successor in interest with regard to the maintenance and protection of the information collected; and (3) agrees to the obligations of this Privacy Policy.

Dispute Resolution

Any controversy or claim arising out of or relating to our privacy policy, or the breach thereof, shall be settled by arbitration in accordance with the rules of the American Arbitration Association, and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

Questions

We will continue to maintain our dedication to protecting your privacy. If you have questions concerning our Notice, our privacy practices or wish to access or amend your information, please call us at (800) 798-4080.