What people are saying about TrueNorth
Dennis Thompson, Owner
"TrueNorth has helped us figure out how to confront incidents and learn from them in a meaningful way."
Thompson Truck & Trailer
John Berns, CEO
"Like TrueNorth, Dave Schmitt Construction has evolved over the years to meet our clients' needs. When our team decided to purchase an asphalt preservation company and expand operations, we looked to TrueNorth for guidance and support. Their holistic approach to the acquisition exposed areas of a risk and with their help, we were able to plan accordingly. We are grateful for their guidance, insight and support to make this business venture what it was - a significant milestone in Dave Schmitt Construction's continued success."
Dave Schmitt Construction
LRS Logistics, Inc.
"LRS Logistics first approached TrueNorth to be a simple broker for an insurance deal. Little did we know the wealth of knowledge and help this would lead us to. As a fairly new business with rapid growth, LRS Logistics encountered many obstacles and issues surrounding all of the red tape needed to be compliant within the trucking industry. TrueNorth not only helped us broker a sizeable insurance deal with great rates, but have also backed up those actions by fully immersing themselves within our business. Members of the TrueNorth team went out of their way to meet all of us face-to-face and help us fully understand what we needed to do in order to make our business more efficient, knowledgeable and compliant.
From day one, TrueNorth has been an accessible resource for our team: they are always on hand to answer any questions and always go above and beyond to ensure we are doing the correct procedures in the most effective manner. I have never encountered an insurance broker who has been able to provide the support that they have. They approach every situation as a team and have a group of individuals with in-depth knowledge and skill-sets; together this makes them a great asset to us no matter what questions or needs we have.
On the whole, our experience has been and continues to be the best we have encountered. I cannot thank each and every member of the TrueNorth team enough for all of their support and dedication to helping us build a better future for our company and I look forward to working with them on what I know will be a very long-lasting relationship."
Michael Smith, President
"When ASF Intermodal merged with ContainerPort Group to become one of the top ten largest intermodal carriers in the country, having a steward and partner like TrueNorth was critical. It ensured a seamless organizational transition and allowed us to charter a path to maximize our evolving business. TrueNorth's methodical planning and subject matter expertise allowed us to focus on critical needs and ensure our risk, safety and compliance teams could keep pace. They've helped us architect an enterprise risk management infrastructure that will take us into the next decade."
Cathy Terukina, Executive Vice President
"At Folience, we truly value our partnership with the TrueNorth team and what they bring to our business. They are talented, smart, strategic and always responsive to our needs."
Anne E. Howard, SHRM-SCP
"QCR Holdings and TrueNorth partnered in 2018 when TrueNorth became our benefit consultants. TrueNorth delivered on their promises and were able to provide immediate savings by recommending a different network with no disruption to our employees (our ID cards didn’t even change!). They also did an analysis and recommended taking on a higher limit based on our growth, which has served us well. TrueNorth has also helped with our medical plan design, making changes to encourage wise consumerism and introduce web-based decision tools to help educate and empower our employees on their benefit elections.
TrueNorth introduced QCR Holdings to a prescription benefit management firm. This PBM is completely transparent and has helped us contain our rising pharmacy benefit spend! The implementation was very smooth and led to a successful prescription benefit roll-out with no member disruption. While collaborating with TrueNorth and our new PBM, QCR Holdings has effectively managed its prescription spend over the past year. This was made possible by TrueNorth and the PBM recommending and executing on innovative and proactive cost-saving strategies to lower cost medications and pharmacies in a pass-through, transparent pricing model!
In addition to significantly containing costs, we know our employees are more educated, engaged and have direct access to real people who care for our employees as much as we do!"
QCR Holdings, Inc.
"TrueNorth took the time to completely understand and assess my insurance needs and designed a program that was tailored to meet them. I could not be more pleased with both their expertise and service."
Cedar Rapids Bank & Trust
"TrueNorth is great to work with! As a leasing company, we deal with insurance agents from all over the country. It's not often we find an agency that consistently exceeds our expectations, but True North does just that. Their team of knowledgeable licensed agents provides high quality customer service, and they're always willing to go above and beyond to assist our staff and lessees alike. Customer service is not an afterthought at True North, it's a priority!"
Lone Mountain Truck Leasing, LLC
"Schneider National, Inc. partnership with TrueNorth has enabled Schneider to strengthen our competitive advantage toward recruiting and retention efforts of independent contractors. Not only the insurance products offered, but also the attention to detail and the excellent individual customer service sets TrueNorth above the rest. Schneider National, Inc. prides itself on being the leader in the trucking industry, and working with TrueNorth has only increased our success."
Jessica Uhlenbrauck, Risk Insurance Analyst
"Our owner operators are continuously impressed by the products offered by TrueNorth. The benefits are affordable and backed by great customer service. The TrueChoices team always seems to be one step ahead in products, technology and service. We have been a customer of TrueNorth's for many years, and it has been a great partnership for Schneider National."
Schneider National, Inc.
Larry Sherrell, HR Director
"We have partnered with TrueNorth TrueChoices for just over one year and it's been a great experience. They are process driven, customer oriented and strive to deliver on their commitments at all times. Their health insurance plans for our Independent Contractors have been received well as they closely match the health insurance they had in the past. We've had few concerns over the past year, and when we had them, TrueChoices was quick to help us get them resolved. Their billing process has worked well for us and we've had few, if any issues with it. We recommend selecting them as your health plan administrator."
Glenn Wiltgen - CFO
"Your service was over the top! Your presentation to our employees was clear and dead on."
"There are two things that I appreciate most from TrueChoices: options and dependability. The recruiting market for owner operators is incredibly tight, so having available insurance options for our independent contractors provides our company with an excellent advantage and TrueChoices' dependable customer service means any need, large or small, they take care of business."
Texas Star Express
Larry Culver, Employee Benefit Administrator
"Choosing TrueNorth as our benefits partner has been a huge success for our company and is in our best interest to partner with a truly innovative organization."
"In my position with CRST Malone Inc., the most important part of my job is to keep our contractors happy. In the past we have tried many programs and services to help fill the medical and other insurance needs of our contractors. More times than not, the result ended badly with poor coverage and customer service. This was an irritant to our drivers and actually caused some very good guys to decide to cancel their lease with CRST. A choice was made to start using the services of TrueNorth. Since beginning our relationship with your company the complaint calls are practically non-existent. Our drivers are happier and I have had no lease cancellations due to Insurance issues. I just wanted to thank you for your help and the services you provide. It is nice to know that there are still companies that believe in doing things the right way."
Mark H. Guetzko, President
"We are proud to have TrueNorth as our business partner since 1990. In an industry where the landscape relative to risk management is constantly changing, your team of professionals has proven to be an invaluable resource for us in the identification of risk and the means by which we manage that risk moving forward.
From surety and insurance to contracts and loss control, TrueNorth brings to our team a level of technical expertise and practical experience that is unmatched in our industry. With the application of technology innovation and constructive discontent relative to the status quo, we look forward to the opportunity to continue to strengthen our relationship, and improve our overall operations.
As we continue to build on our 50 year tradition of performance, we value the role that TrueNorth has played, and will continue to play, as an advocate and partner in our success."
Seedorff Masonry, Inc.
Wes Brackey, CFO
"CRST relies on the Independent Contractor model for our success. To support this model, we partner with TrueNorth to provide business & personal risk solutions to our independent contractor business workers. They have exceeded our expectations with their best-in-class
programs and beyond the expected service!"
CRST International Inc.
Karen Aschenbrener Miklic, Senior VP
"Since 2005, Packard Transport, Inc. is proud to have TrueNorth as a strategic business partner. TrueNorth's focused transportation specialization has benefitted Packard Transport by providing insurance and risk strategies that protect and maximize its independent contractor model. More importantly, TrueNorth's understanding of our business, along with their proven history and innovation to deliver the best solutions, truly makes them a valued risk management partner for years to come."
Packard Transport, Inc.
"TrueChoices was able to provide a quality program at affordable prices for our owner operator base. They provide one-on-one information sessions to the owner operator and take on 100% of the enrollment process making the program a very manageable administratively."
"I think TrueChoices is wonderful and what a great opportunity for our owner operators to find affordable coverage. No hassle, one call does it all I was told by one driver. They call the number and find a nice friendly voice on the other end which is a nice touch that helps explain what you have to offer in detail. The idea that the premium can be taken directly from the settlement check was a hit with the drivers I spoke with. NO hassle forgetting about making the payment."
Kurt Croell, President
"Croell Redi-Mix Inc. has been working with the TrueNorth benefit team since 2006. TrueNorth has been instrumental in providing wellness, plan design, and employee contribution strategies to help Croell maintain a competitive advantage while attracting and retaining employees. Our TrueNorth advisors meet with us on a quarterly basis to keep us abreast of our claims costs and provide information on trends, healthcare reform and benchmarking. We value our relationship with TrueNorth and what they bring us to control our total cost of benefits."
Croell Redi-Mix, Inc.
"Thanks so much for executing our plans so precisely, functionally and attractively. I am anxious to have the security set up to allow our employees access, as I believe the portal will be very positively received. Working creatively with us, and furnishing the portal platform, you are taking us to a new, yet economical, level of delivering content to our disperse Cedar Valley Corp. family. THANK YOU!"
Cedar Valley Corp
Scott Friauf, EVP
"When we moved to the TrueNorth Construction Specialty Group, we didn't really know what to expect after their presentation but had high expectations based on their promises. Over a short period of time we're truly pleased to see them over-deliver. In all of our years in business we had never seen this level of service from the insurance industry. They are a deep resource that has brought added value to our company beyond insurance. We are glad to have them as part of our team."
"TrueNorth would score the highest customer satisfaction rating I could give on service and response time, both for RoadOne and to our independent contractors. Your integrity and forthrightness are admirably unquestionable and I truly believe your company works diligently and creatively to serve the needs of RoadOne and all of our drivers."
Rita Jelinek, Executive Vice President, Owner
"TrueNorth saves me headaches because I don't have to wait for quotes or answers to questions about our health and dental or property & casualty insurance. They've smoothed the transition for us from one carrier to another. I like their professionalism and responsiveness. Even beyond being responsive, they are proactive. TrueNorth knows you never get a second chance to make a good first impression."
Midwest Metal Products