What people are saying about TrueNorth
"I want you to know what an impact you, Kara Potter and TrueNorth has made on my life the past two days. I tried to reach you yesterday (Jan 2014) regarding a quote you offered me on October 2013. I needed to talk to you because a string of unfortunate events left me without any current insurance coverage for our business. I worked with Kara Potter. She had sent me an email with the quote back in October. I thank my lucky stars that Kara took my (emotional) call...and now about 27 hours later I am a new full customer of TrueNorth!! In November I thought I was making the decision to work with my "local" insurance agent to write our business insurance for all the right reasons. I have now learned a great lesson..one that you actually warned me about indirectly in your email reply to me in November. Obviously my "local" agent did NOT really CARE about me because not only did she not do her job, she put my business and her business at great risk! I just lived through 45 days of NO INSURANCE COVERAGE at a time when I was assured on numerous occasions that I did have coverage. I can only thank God that we had no claims or losses during these 45 days. Today, due to swift action and true CARE for me by Kara and TrueNorth we now have Insurance Coverage for our business AND bonus that with the great competitive quote that you offered last fall. Thank you for proving to me that TrueNorth is where my business belongs. Sincerely, Your newest TrueNorth client (and I will tell EVERYONE I know!!!)"
"LRS Logistics first approached TrueNorth to be a simple broker for an insurance deal. Little did we know the wealth of knowledge and help this would lead us to. As a fairly new business with rapid growth, LRS Logistics encountered many obstacles and issues surrounding all of the red tape needed to be compliant within the trucking industry. TrueNorth not only helped us broker a sizeable insurance deal with great rates, but have also backed up those actions by fully immersing themselves within our business. Members of the TrueNorth team went out of their way to meet all of us face-to-face and help us fully understand what we needed to do in order to make our business more efficient, knowledgeable and compliant.
From day one, TrueNorth has been an accessible resource for our team: they are always on hand to answer any questions and always go above and beyond to ensure we are doing the correct procedures in the most effective manner. I have never encountered an insurance broker who has been able to provide the support that they have. They approach every situation as a team and have a group of individuals with in-depth knowledge and skill-sets; together this makes them a great asset to us no matter what questions or needs we have.
On the whole, our experience has been and continues to be the best we have encountered. I cannot thank each and every member of the TrueNorth team enough for all of their support and dedication to helping us build a better future for our company and I look forward to working with them on what I know will be a very long-lasting relationship."
LRS Logistics, Inc.
"TrueNorth is great to work with! As a leasing company, we deal with insurance agents from all over the country. It's not often we find an agency that consistently exceeds our expectations, but True North does just that. Their team of knowledgeable licensed agents provides high quality customer service, and they're always willing to go above and beyond to assist our staff and lessees alike. Customer service is not an afterthought at True North, it's a priority!"
Lone Mountain Truck Leasing, LLC
"Schneider National, Inc. partnership with TrueNorth has enabled Schneider to strengthen our competitive advantage toward recruiting and retention efforts of independent contractors. Not only the insurance products offered, but also the attention to detail and the excellent individual customer service sets TrueNorth above the rest. Schneider National, Inc. prides itself on being the leader in the trucking industry, and working with TrueNorth has only increased our success."
"Our owner operators are continuously impressed by the products offered by TrueNorth. The benefits are affordable and backed by great customer service. The TrueChoices team always seems to be one step ahead in products, technology and service. We have been a customer of TrueNorth's for many years, and it has been a great partnership for Schneider National."
Jessica Uhlenbrauck, Risk Insurance Analyst
Schneider National, Inc.
"We have partnered with TrueNorth TrueChoices for just over one year and it's been a great experience. They are process driven, customer oriented and strive to deliver on their commitments at all times. Their health insurance plans for our Independent Contractors have been received well as they closely match the health insurance they had in the past. We've had few concerns over the past year, and when we had them, TrueChoices was quick to help us get them resolved. Their billing process has worked well for us and we've had few, if any issues with it. We recommend selecting them as your health plan administrator."
Larry Sherrell, HR Director
"Your service was over the top! Your presentation to our employees was clear and dead on."
Glenn Wiltgen - CFO
"There are two things that I appreciate most from TrueChoices: options and dependability. The recruiting market for owner operators is incredibly tight, so having available insurance options for our independent contractors provides our company with an excellent advantage and TrueChoices' dependable customer service means any need, large or small, they take care of business."
Texas Star Express
"Choosing TrueNorth as our benefits partner has been a huge success for our company and is in our best interest to partner with a truly innovative organization."
Larry Culver, Employee Benefit Administrator
"In my position with CRST Malone Inc., the most important part of my job is to keep our contractors happy. In the past we have tried many programs and services to help fill the medical and other insurance needs of our contractors. More times than not, the result ended badly with poor coverage and customer service. This was an irritant to our drivers and actually caused some very good guys to decide to cancel their lease with CRST. A choice was made to start using the services of TrueNorth. Since beginning our relationship with your company the complaint calls are practically non-existent. Our drivers are happier and I have had no lease cancellations due to Insurance issues. I just wanted to thank you for your help and the services you provide. It is nice to know that there are still companies that believe in doing things the right way."
"We are proud to have TrueNorth as our business partner since 1990. In an industry where the landscape relative to risk management is constantly changing, your team of professionals has proven to be an invaluable resource for us in the identification of risk and the means by which we manage that risk moving forward.
From surety and insurance to contracts and loss control, TrueNorth brings to our team a level of technical expertise and practical experience that is unmatched in our industry. With the application of technology innovation and constructive discontent relative to the status quo, we look forward to the opportunity to continue to strengthen our relationship, and improve our overall operations.
As we continue to build on our 50 year tradition of performance, we value the role that TrueNorth has played, and will continue to play, as an advocate and partner in our success."
Mark H. Guetzko, President
Seedorff Masonry, Inc.
"CRST relies on the Independent Contractor model for our success. To support this model, we partner with TrueNorth to provide business & personal risk solutions to our independent contractor business workers. They have exceeded our expectations with their best-in-class
programs and beyond the expected service!"
Wes Brackey, CFO
CRST International Inc.
"Since 2005, Packard Transport, Inc. is proud to have TrueNorth as a strategic business partner. TrueNorth's focused transportation specialization has benefitted Packard Transport by providing insurance and risk strategies that protect and maximize its independent contractor model. More importantly, TrueNorth's understanding of our business, along with their proven history and innovation to deliver the best solutions, truly makes them a valued risk management partner for years to come."
Karen Aschenbrener Miklic, Senior VP
Packard Transport, Inc.
"TrueChoices was able to provide a quality program at affordable prices for our owner operator base. They provide one-on-one information sessions to the owner operator and take on 100% of the enrollment process making the program a very manageable administratively."
"I think TrueChoices is wonderful and what a great opportunity for our owner operators to find affordable coverage. No hassle, one call does it all I was told by one driver. They call the number and find a nice friendly voice on the other end which is a nice touch that helps explain what you have to offer in detail. The idea that the premium can be taken directly from the settlement check was a hit with the drivers I spoke with. NO hassle forgetting about making the payment."
"Croell Redi-Mix Inc. has been working with the TrueNorth benefit team since 2006. TrueNorth has been instrumental in providing wellness, plan design, and employee contribution strategies to help Croell maintain a competitive advantage while attracting and retaining employees. Our TrueNorth advisors meet with us on a quarterly basis to keep us abreast of our claims costs and provide information on trends, healthcare reform and benchmarking. We value our relationship with TrueNorth and what they bring us to control our total cost of benefits."
Kurt Croell, President
Croell Redi-Mix, Inc.
"Thanks so much for executing our plans so precisely, functionally and attractively. I am anxious to have the security set up to allow our employees access, as I believe the portal will be very positively received. Working creatively with us, and furnishing the portal platform, you are taking us to a new, yet economical, level of delivering content to our disperse Cedar Valley Corp. family. THANK YOU!"
Cedar Valley Corp
"When we moved to the TrueNorth Construction Specialty Group, we didn't really know what to expect after their presentation but had high expectations based on their promises. Over a short period of time we're truly pleased to see them over-deliver. In all of our years in business we had never seen this level of service from the insurance industry. They are a deep resource that has brought added value to our company beyond insurance. We are glad to have them as part of our team."
Scott Friauf, EVP
"TrueNorth would score the highest customer satisfaction rating I could give on service and response time, both for RoadOne and to our independent contractors. Your integrity and forthrightness are admirably unquestionable and I truly believe your company works diligently and creatively to serve the needs of RoadOne and all of our drivers."
"TrueNorth saves me headaches because I don't have to wait for quotes or answers to questions about our health and dental or property & casualty insurance. They've smoothed the transition for us from one carrier to another. I like their professionalism and responsiveness. Even beyond being responsive, they are proactive. TrueNorth knows you never get a second chance to make a good first impression."
Rita Jelinek, Executive Vice President, Owner
Midwest Metal Products