Lindsey Eiben Named 2015 Outstanding CSR of the Year in Iowa
posted by Select An Author on Monday, June 22, 2015
Austin, TX (June 2015) – The National Alliance for Insurance Education & Research has announced that TrueNorth's Linsey Eiben is the 2015 Outstanding CSR of the Year recipient for the state of Iowa.
To qualify for this top state honor, Eiben submitted the winning essay on the topic, “In today’s political, economic, and social environment, the use of the English language has undergone significant change. Even in our insurance industry, words, partial words, and titles can have a multitude of meanings – some of which are unclear and even vague. In the current insurance agency environment, the meaning of the term, ‘Customer Service Representative,’ has frequently been replaced with the terms ‘Account Manager,’ ‘Account Executive,’ ‘Client Service Advisor,’ etc. In your judgment is there any important difference in the meaning of these titles in terms of one’s knowledge, expertise, compensation, and responsibilities? Do you believe these different titles make a difference to your clients, coworkers, and insurance companies?”
“Linsey was chosen as a state winner for exemplifying the characteristics and qualifications required to be eligible for the prestigious National Outstanding CSR of the Year Award,” stated Dr. William T. Hold, PhD., CIC, CPCU, CLU, President of the National Alliance. “She represents the backbone of the insurance community, those customer service representatives distinguished for providing exceptional service on a daily basis.”
Linsey Eiben began her insurance career as a Support Services role in 2005. She has been associated with TrueNorth in Cedar Rapids, Iowa since 2005, serving over the past 10 years in various capacities: Support Services, Underwriting Assistant, Service Manager and Account Manager. She has been a member of the Society of Certified Insurance Service Representatives since 2009 and a member of the National Association of Professional Women, since 2015. Linsey attained her CISR designation in 2009 and her CIC designation in 2014. She is currently working toward her CRM designation. She is also a city council member in Central City, Iowa. Find out more about Eiben at TrueNorth's Firm Directory.
Ms. Eiben receives a framed certificate, embossed with the special Outstanding CSR of the Year bronze medallion symbol, and is now one of 35 individuals eligible for the national honor. The National Outstanding CSR of the Year Award carries a $2000 cash prize and a scholarship for the recipient’s employer to any program offered by the National Alliance. The national winner also receives a distinctive gold and diamond lapel pin cast with the Outstanding CSR of the Year emblem. Additionally, the winner’s name will be inscribed on a sculpture permanently displayed at the national headquarters in Austin, Texas.
For further information regarding the 2015 Outstanding CSR of the Year Award, contact The National Alliance, P.O. Box 27027, Austin, Texas 78755-2027; 800-633-2165; website: www.thenationalalliance.com.